Episodes from our Members' Cases

When Rosslyn's Mum had a brain bleed, the Public Trustee refused to use the Mum's funds for an interstate aiirfare for her daughter to see her for what could be one last time. This is despite Rosslyn being her Guardian. Because she cannot afford from her own pocket the NSW to Tasmania fare, there is a real risk that her Mum's dying wish will remain unfulfilled.

Witnesses denied because Tribunal could not get their technology sorted.

Tribunal praises Public Trustee for its "impeccable reputation" and bases its decision upon this bias.

Trustee Fakes $315,000 Debt NSWTG (NSW Trustee & Guardian) claimed their client, the Mum of Dee (name changed) had a $315k debt to her ACF (Aged Care Facility) for a RAD (Refundable Accommodation Deposit). Conveniently for NSWTG, this would justify selling her house to pay the debt which they claimed existed. Dee asked NSWTG for evidence but they merely sent him an irrelevantly old ACF contract signed before NSWTG even took over. So Dee applied to NCAT (NSW Civil & Administrative Tribunal) to summons NSWTG (warning: huge file) for a relevant document (including an explanation to NCAT of why that contract is irrelevant).

By refusing to demand evidence, NCAT will probably presume The Trustee is not (again) failing to try to resume their client's pension so that she can keep her home.

When Jay desposited $20,000 cash into the Westpac account (supposedly reserved exclusively for the Trustee client) they asked him for a bank receipt to be able to find it... months later.

Tribunal bias towards Trustee wanting to sell the family home despite examples of their gross financial mismanagement.